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Customer Delight and its Relevance in Today's Life

23rd February 2011
Customer Delight means more than just feeling great about a product or service. Companies strive to achieve customer delight by applying various attitudes and strategies in their services. The feelings of delightfulness result from optimum service provide... Read >

The Importance of Retaining Employees

26th January 2011
One of the most challenging aspects in an organisation, and in the business world as a whole, involves retaining employees. Rather than looking for ways to keep their existing employees, organisations often opt for letting them go and recruiting new emplo... Read >